WFA FAQ

Contact Us

• If you have any questions, please check the FAQ below first, as 90% of the issues can be quickly resolved.

• If the FAQ below cannot answer your question, you can contact us by sending an email to indiedavid2019@gmail.com, and we can assist you in resolving the issue quickly.

• Please provide detailed description of the problem you encountered in the email, and attach a screen recording or screenshot.

• We will reply to your email as soon as possible. Please note that we are a small team operating this App, so our time is relatively limited. Nevertheless, we will do our best to reply to your question within two working days. Thank you for your patience.

• If you find this App useful, you can write a five-star review for us on the App Store. This is the greatest support for developers.

• Follow us on Instagram (@wfa_app) to get more updates and information.

Watch Face Not Adding? — Try Manual Setup

Steps to Add

1. On your iPhone, go to Watch > Face Gallery, and find Modular.

2. Customize the face as follows:
1. Set Color to Multicolor.
2. Set Background to Off.
3. For the 6 complications: leave Date as-is, and set the other five to Walbum > True Native Widget 1–5. (For dual-module faces, use positions 2 and 6.)
4. Tap Add once finished.

3. On your Apple Watch, open Walbum and set the True Native Face Type to your preferred one (e.g., Pregnancy Tracker).

Possible Issues

• Can’t find Walbum in the complication list?

• Unable to Add Non-True Native Watch Faces?

Why does adding a True Native Watch Face show "Complications unavailable"?

1. Open the Watch App on your phone - My Watch Faces - Click on the recently added "Module" or "Dual Module" Watch Face.

2. Scroll down to the bottom to "Complications," and manually add the "True Native Widget 1" and other widgets from the Watch Face album.

How to Share My "Watch Face Album" Membership with Family Members

1. Set Up Family Sharing
1. Open Settings on your iPhone.
2. Tap [Your Name], then select Family Sharing.
3. Tap Get Started, and follow the on-screen instructions to complete the setup.
4. Add a family member: Tap Add Family Member in the top right corner, then enter your family member's Apple ID to invite them to your family group.

2. Enable Purchase Sharing
1. In the Family Sharing settings, select Purchase Sharing.
2. Ensure the Share My Purchases option is turned on.

3. Confirm Subscription Sharing

1. How Family Members Can Access Membership Benefits
1. Your family member should open the App Store on their device and download the Watch Face Album app.
2. Once they open the app, they should automatically have access to the membership benefits. If it doesn't activate, try tapping Restore Purchase in the app or restarting the app or device.

Why can't I use member-only features after I bought a membership?

1. make sure you're using the latest version of the App (available on your iPhone - App Store - Your avatar - drop down refresh to update the Watch Face Albums)

2. Exit the app completely and re-enter (iPhone with Home button double-click the Home button and then up-click the app to exit, iPhone without Home button gently up-click the lower edge to enter the multitasking interface, and then up-click the exit).

3. Reinstall the application

Why can't I sync the lock screen widgets and the watch face widgets?

Why are the dynamic watch faces on the watch not moving when I set them?

How to set watch face with a photo

How to unlock Dashboard?

How to keep Dashboard always displayed on Apple Watch?

Is it possible to remove the time in the upper right corner of the Dashboard?

How to use the analog watch function?

Why did me order only a trial and get charged for it?

Your payment will be charged to your iTunes Account once you confirm your purchase.

Account will be charged for renewal within 24-hours prior to the end of the current period(include the free trail period), and identify the cost of the renewal.

Subscription automatically renews unless auto-renew is turned off at least 24-hours before the end of the current period.

You can manage or turn off auto-renew in your Apple ID Account Settings any time after purchase.

How to Use the Dashboard Feature in the App

1. Please make sure that you have downloaded the Watch side of the watch face albums onto your watch (you can check this in your iPhone - Watch - App installed). If it's not automatically installed, please click install.

2. Open the Watch face albums(Watch side) and swipe left to see the dashboard interface.

3. Because you may not have opened some relevant permissions, the dashboard may not display all the data. In this case, you need to open the relevant permissions. Please refer to How to Enable Permissions for instructions.

How to Enable Permissions

• On your phone: go to the feature you want to use, such as Dashboard, and there will be a permission button on the feature details page. Click to enable it.

• On your watch: go to the Watch version of the dashboard album, click on Permissions, and enable the relevant permission.

How to add widgets to your Lock Screen

1. Touch and hold the Lock Screen until the Customize button appears, then tap Customize.

2. Select Lock Screen.

3. Tap Add Widgets.

4. Tap or drag the widgets that you want to add to the Lock Screen.

5. When you're finished, tap the close button , then tap Done.

If there’s not enough room for a new widget, you can tap the Remove button to remove a widget and make room for the one you want to add.

True Native Watch Face Tutorial

Steps

1. On your iPhone, find the True Native Watch Face you want to install (e.g., Cyberpunk) and tap Install.
(You may see a warning when installing from iPhone — just ignore it and tap Continue.)

1. If Step 1 works correctly, your watch should display something like this. (If the Watch Face is completely black/blank → Manually add True Native complications)

1. On your Apple Watch, tap the text in the middle complication → open Walbum on the watch → tap Set True Native Watch Face.

1. Tap Sync (this step syncs your True Native Watch Face type and membership). If syncing fails, see → Sync failed To change the type of True Native Watch Face, tap Modify. Once confirmed, tap Next.

1. Enable the necessary permissions for the Watch Face.

1. Tap the Reload button to refresh the Watch Face.

1. Press the Digital Crown to return to your Watch Face.

1. Congratulations! You’ve successfully set up your True Native Watch Face.

I tapped “Add Watch Face” on iPhone, but the Watch Face is black/blank.

Sync failed when setting the True Native Watch Face type on Apple Watch.

1. Check Bluetooth and Wi-Fi are turned on

2. Restart iPhone & Apple Watch

3. Keep both Walbum (on iPhone & Watch) open in the foreground

Why doesn’t the Blood Oxygen feature show, even though I enabled Health access?

1. Confirm Health access is enabled: iPhone → Health → Sharing tab → Apps → Walbum.
(If empty, open iPhone → Walbum App → Pregnancy Watch Face → Permissions to enable.)

2. Only Apple Watch Series 7+ supports Blood Oxygen; some SE models do not.

3. In Walbum Watch app → tap Refresh Watch Face.

4. Restart iPhone & Apple Watch.

5. Update both devices to the latest version.

I set some info on my iPhone (e.g., commute time), but it doesn’t sync to the Watch.

1. Make sure you tap Sync in Walbum on the Watch.

2. Restart iPhone & Apple Watch.

3. Update both devices to the latest version.